Welcome to our new site! Click here to learn how to access your account.

FAQ

My ERI Account

  • How do I access my ERI account?
    • Welcome to ERI’s new website! From your desktop, tablet, or mobile device, click the “Login” tab, in the upper righthand corner of your computer screen, and follow the prompts to log into your account. Enter your email address, click on the orange “Lost password?” link. You will be prompted to create a new password.
    • Once you are logged in, click the “My Dashboard” option located at the top of your screen, and tab or scroll down to view your past and upcoming ERI courses. This is where your future CEU certificates will be listed.
    • My Profile – We encourage you to update your profile. Please include as much detail as possible so that we can inform you of courses relevant to your field, and courses that are coming to your region.  
    • If you have previously registered for ERI online courses, and do not see them in your dashboard, you can still watch them at https://www.resrec.com/ERI/ . Please let us know if you do not see the online courses in your ERI account.
    • If you have questions or need help, please contact us by phone (800) 487-6530 or email us at info@educationresourcesinc.com . We’re here to help!
  • How do I create an ERI account?
    • If you are new to ERI, welcome to the ERI community! To create an account, click here and follow the prompts.
    • We encourage you to update your profile. Please include as much detail as possible so that we can inform you of courses relevant to your field, and courses that are coming to your region. 
    • If you have questions, or need help, please contact us by phone (800) 487-6530 or email info@educationresourcesinc.com . We’re here to help!
  • I’m having a technical issue with my account. What should I do?
  • I’m trying to log in to my account but forgot my password. What should I do?
    • Click on the orange “Lost password?” link. You will be prompted to change your password, and then able to log into your account.

CEUs

  • Are CEUs available for your courses? How do I find out which CEUs are available for one of your courses?
    • Yes, we offer CEUs for our courses. Please click on the “CEU Details” tab of each course page for course-specific CEU details. For general CEU information, please visit the Accredited CEU Provider section of our website.
  • How and when will I get my certificate of attendance?
    • After a course ends, the Facility Partner verifies attendance with ERI. After attendance is verified, 1-3 business days after the course, you will receive an email from us prompting you to complete the course evaluation in your ERI account. After completing the evaluation, your certificate of attendance will be ready to download (and print if you wish).
  • I need my certificate before attendance can be verified, can I get it sooner?
  • Why do I need to complete an exam for an online course? How do I complete the exam for an online course?
    • The governing boards require you to successfully pass an exam to receive CEUs. After viewing the complete online course, click the “Take Exam” tab and take the exam. After you have submitted your answers you will find out if you passed. A passing grade is 80% or higher. You may retake the exam as many times as you need, at your convenience, until you pass.
  • I lost or need a copy of the certificate of attendance from a course I attended. How do I get a replacement?
    • Please log in to your ERI account and go to the “Dashboard” tab. You will see the heading “Your Certificates”. Each of your certificates of attendance from ERI courses (starting June 10th, 2019) can be found here. You can click on any course certificate you need and download and print it. Please contact us if you have any difficulty or need a certificate from a course prior to June 10th.
  • How do I calculate the number of CEUs I will receive?
    • Please check with your state board because some state boards use a 50-minute hour and some use a 60-minute hour. Please see individual course pages, on our website, for complete CEU details.

Payment and Payment Options

  • Which forms of payment are accepted?
    • We accept Discover, Visa, Mastercard, checks, and Purchase Orders (P.O.s)
  • Does ERI accept purchase orders (P.O.s)?
    • Yes, we accept purchase orders for both live and online courses. You can mail, fax, or email a signed P.O. with a completed registration form for each registrant.
    • P.O.s must be paid in full before online courses are available in your ERI account.
  • How do I redeem an ERI gift certificate, reward, or credit?
    • Please call our office (800) 487-6530
  • Does ERI have discounts, group rates, and/or early bird rates?
    • We have group rates for many of our live and online courses and early bird rates for a few of our courses. Please check the course page for specific details.  We also have a first-time registrant discount and a rewards program.  Please call our office (800-487-6530) to redeem these discounts. You can sign up on our website to receive special offers and promotion codes.  Please visit the Loyalty & Promotion section of our website for details and to sign up.

Registration

  • How do I register for a course?
    • Online registration is available on our website: educationresourcesinc.com. Please visit the How to Register section of our website for details. You can also phone our office (800-487-6530) to register or you may mail in a registration form.
  • Do I need to create an account to register for a course?
    • We encourage you to create an account to access your course information, receive your certificate of attendance, view any ERI rewards and payment receipts. You will also be able to receive CEU course information to meet your professional development goals, track your CEUs, hear the latest therapy tips, treatment ideas and connect with other therapists. However, you do not need to create an account to register for a course.
  • How do I know if I am registered for a course?
    • Log into your ERI account and go to the “My Dashboard” tab. All the courses you have registered for will be listed here.
  • How do I get a copy of a course brochure or registration form?
    • Go to our website: educationresourcesinc.com and click on “Search” and find the course you are interested in. On that course page, you can download a brochure and registration form.
  • Will I get a payment receipt?
    • After you register for a course you will receive an email receipt. You can also view your receipt by logging into your ERI account and going to the “My Dashboard” tab. Click on the course title and your receipt will pop up and be available to print.
  • What is included in my course registration?
    • Your course registration includes course attendance, a comprehensive course handout, a certificate of attendance, and a permanent CEU record. The host facility will provide refreshments for registration and breaks. Lunch is on your own.
  • Do you offer special rates on overnight rooms for attendees?
    • We suggest an accommodation that is close to the course venue, however, we do not offer room blocks or discounted rates. We always encourage you to do your own Internet search to find a room that meets your needs.
  • Is there a registration deadline?
    • While there is not a registration deadline, we encourage you to register at least 2 weeks prior to the course to ensure getting a space, and so we have an accurate count for course handouts and other materials. We will accept paid registrations up to the day before a course, space permitting.
  • Does ERI allow for substitute attendees?
    • Yes, we will allow substitute attendees, however, we cannot issue refunds. The registrants should work out payments.
  • When will I receive a course confirmation with course details?
    • You will be emailed a course confirmation no later than 2 weeks prior to the course. Please do not make non-refundable travel arrangements until you have received confirmation that the course will be held. Feel free to call our office to check the course status. The confirmation will include directions, parking information, and any items (i.e., doll, yoga clothing, etc.) required to give you the best possible learning experience.
  • Where can I get driving directions to an event?
    • The specific course location and directions will be included in the course confirmation. You can also view them by clicking on “Venue” in the course page on the website.
  • What is your cancellation policy?
    • Education Resources, Inc. reserves the right to cancel any course due to insufficient participant demand or extenuating circumstances. Please do not make non-refundable travel arrangements until you have received confirmation that the course will be held. In the event ERI must cancel a course, you may transfer to another course of equivalent value, or request a refund. While ERI will do everything possible to ensure participant satisfaction, ERI’s liability is limited to the tuition fee only.
    • If you cancel prior to 2 weeks before a course, we can issue a refund less a $75 administrative fee. If you cancel within 2 weeks of a course, there are no refunds.  You receive an ERI credit, less a $75 fee, that you can use towards another course.  The credit is good for 7 years.
  • How will you notify me if a course is canceled?
    • In the unusual event a course is canceled due to extenuating circumstances, or insufficient participant demand, you will receive an email. If we don’t receive a response to the email, we will follow up with a phone call.
  • Who should I notify if I need special accommodations to attend your course?

At the Course

  • What do I need to bring to a course?
    • Any specific requirements will be included in the course confirmation. We suggest that you dress in layers as room temperatures can vary.
  • Can I record the course?
    • We do not allow participants to film or audio record our courses. Please contact us if you need special accommodations: 800-487-6530 or info@educationresourcesinc.com

Hosting a Course

  • How do I bring a course to my facility?
    • Please visit the Host a Course section of our website for details on the ways we can collaborate to bring a course to your facility. You can also call or email Marianne Boynton at 800-487-6530, mboynton@educationresourcesinc.com . We look forward to hearing from you!

Mail and Email Preferences

  • How do I get added to your email and/or mailing list?
  • How do I get removed from your email and/or mailing list?
    • Log into your ERI account and go to the “Profile” tab. Go to the “Individual contact information heading” and uncheck the “send me relevant information” box.
  • How do I make sure email from ERI is not delivered to my Spam or Junk folder?
    • You can proactively make ERI a “Trusted Source” by adding our “From Address” (info@educationresourcesinc.com) to your address book, contact list, or safe sender list.
    • If you find an ERI email in your spam or junk folder, many email programs allow you to mark the email as a “Trusted Source” by clicking “Not Spam” or “Add to Safe Senders List” which will allow future ERI emails to be delivered directly to your Inbox.
  • Will my information be sold?
    • No; ERI will never sell your information. Please feel free to check out our Privacy Policy

General Questions

  • What is the Federal I.D. number for ERI?
    • 04-3073554
  • Where can I get a W-9 for ERI?
    • Click here to download or print our W-9 form
  • How do I determine the best course for my professional development?
    • We are proud to have therapists on staff to help you plan your professional development and answer any questions you may have about our courses. Please call our office (800) 487-6530 to speak with a therapist.

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